mcitytoto Platform Privacy Notice

This page describes what we collect when you use mcitytoto and how we keep that data protected. We at mcitytoto take your privacy seriously and are committed to transparent practices around personal information, account activity, and payment details.

When you register on mcitytoto, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or play our games, we collect information necessary to operate our platform, verify your identity, process your transactions, and comply with applicable law. This notice explains what we collect, how we use it, and your rights regarding your data.

Our privacy practices apply to all users of mcitytoto in supported jurisdictions. If you have questions about how we handle your information, contact our support team through your account dashboard.

What We Collect on mcitytoto

We collect personal information when you register an account on mcitytoto. This includes your full name, email address, phone number, date of birth, and residential address. We also collect proof of identity (ID card or passport) and proof of address (utility bill or bank statement) during account verification before your first withdrawal.

We collect payment information when you deposit or withdraw. This includes your payment method details (e.g., your GoPay account identifier, e-wallet phone number, or bank account number), transaction amounts, and timestamps. We do not store your full payment credentials (passwords, PINs, or card numbers); these are handled directly by your payment provider.

We collect activity data when you use mcitytoto. This includes your wagers on football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). We also collect your account balance, tier level, cashback earnings, and referral activity.

How We Use Your Data on mcitytoto

We use your personal information to operate mcitytoto and provide our services. We verify your identity to prevent fraud and comply with anti-money-laundering regulations. We process your payment information to handle deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.

We use your activity data to calculate your weekly cashback, determine your tier level (Bronze, Silver, Gold, Platinum, VIP), track your referral rewards, and settle your wagers. We also use this data to detect suspicious activity, prevent fraud, and enforce our terms of service.

We may use your email and phone number to send you account notifications, promotion updates, and support messages. You can manage your communication preferences in your account settings. We do not sell your personal information to third parties.

Third-Party Processors and Data Sharing

We share your payment information with payment processors to handle deposits and withdrawals. When you deposit via online payment, your transaction is processed through e-wallet's systems; when you deposit via mobile banking, your transaction goes through local payment's systems. These payment providers have their own privacy policies and data handling practices.

We may share your personal information with law enforcement or regulatory authorities if required by applicable law or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect our platform, or protect the rights and safety of our users.

We do not share your account activity, wager history, or cashback earnings with third parties except as required by law. Your data remains confidential and is accessible only to mcitytoto staff and authorized service providers who need it to operate our platform.

Data Security and Storage

We encrypt your personal information and payment data using industry-standard security protocols. Your data is stored on secure servers with access controls and monitoring. We implement technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

Our servers may be located outside your jurisdiction. By using mcitytoto, you consent to the transfer of your data to countries outside Indonesia if necessary to operate our platform. We ensure that any data transfers comply with applicable data protection standards.

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. If you close your account, we retain your data only as long as required by law.

Your Rights Regarding Your Data on mcitytoto

You have the right to access your personal information stored on mcitytoto. Log into your account dashboard to view your profile, payment history, activity data, and tier level. You can update your personal information (name, email, phone, address) through your account settings.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. Contact our support team to request account closure. We will delete your personal information within a reasonable timeframe, except where we are required by law to retain it.

You have the right to object to certain uses of your data. If you do not wish to receive promotional emails or notifications, adjust your communication preferences in your account settings. You can also contact support to request specific restrictions on how your data is used.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on mcitytoto to remember your login status, store your preferences, and analyze how you use our platform. These cookies help us improve your experience and detect fraudulent activity.

You can control cookie settings through your browser. If you disable cookies, some features of mcitytoto may not function properly. We do not use cookies to track your activity outside of mcitytoto.

Contact Us About Your Privacy

If you have questions about our privacy practices or wish to exercise your rights regarding your data, contact our support team through your account dashboard or email. We provide English-language support and aim to respond to privacy inquiries within standard business hours.

If you believe we have mishandled your personal information or violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Our Commitment to Your Privacy on mcitytoto

We at mcitytoto are committed to protecting your privacy and maintaining the confidentiality of your personal information. Our privacy practices are designed to be transparent, fair, and compliant with applicable data protection laws.

We regularly review and update our privacy practices to reflect changes in technology, law, and our platform. If we make material changes to this privacy notice, we will notify you through your account dashboard or email. Your continued use of mcitytoto after such changes constitutes your acceptance of the updated privacy notice.

Our services are available only where local law permits. Users are responsible for verifying that their use of mcitytoto complies with their own jurisdiction's law, including any data protection or privacy regulations. We do not operate under a specific license in Indonesia or any other jurisdiction; users access the platform at their own discretion and legal responsibility.